We have been dealing with Capital for over 25 years - their customer service is always outstanding and my salesman, Tommy Williams, does a terrific job to ensure complete customer satisfaction - and he has done so for years!! Thanks to all of the staff at Capital!
schedule a wheel repair, body shop, and issue with mirror. I made an appoint on Monday, when i got there i was told the wheel guy is only there on Tue and Thurs which was ok considering my car was going to be in the body shop for 3 to 5 days. Needless to say my car wasnt ready for three weeks. Did not repair the issue i had with my mirror ( said i needed a seperate appoint for that). After talking to numerous managers i was given a 100 off....wow thanks. Considering my brand new escalde was in the shop for about a month i feel they should have did more to compensate the delay. Not to mention i was private pay and paid for rental during the time my truck was at the shop. I came to the shop a week later to see where we are in the process considering it was promised back in 3 to 5 days......when i showed up my truck had not even been moved. Did i mention when i called the week prior i was told it was in the shop and should be done in a couple of days, this was a total lie. Just be honest.
I waited five hours to get an estimate for two repairs. One was quoted at $200, but I was charged $253. I had the same repair done (front window came off of track) about 18 months ago at a dealership in Florida and the charge was $160. I declined the other repair due to the cost.
My name is Doug Pierce and I am the Service Manager here at Capital Cadillac. I wanted to reach out to you and thank you for taking the time to respond to our two question email survey. Our customers are very important to us and I truly appreciate your honest feedback. If possible, I would love the opportunity to chat for a few minutes and fully address your concerns. I can be reached at 770.952.2277. I hope to hear from you soon!
My son, Jefferson Knight, a regular Capital Cadillac customer, directed me to contact his regular service advisor Enrique Sandoval to assess a transmission issue in my 2006 DTS. Jeff told me that Enrique was the best & he was right. Enrique kept me informed during the diagnostic & subsiquent repair process, helped arrange temporary transportation & also had a recall issue addressed. His customer service ethic is second to none. The car was expertly repaired & is running & driving like new. I was very impressed, start to finish. Because of the professionalism that I experienced, I will now be a Capital Cadillac regular customer like my son Jeff. Thanks again Enrique!
Thank you for your comments, Gwyn. We are sorry to hear your vehicle was not returned in a satisfactory condition. Thank you for letting us know though, as it allows us to continue to make improvements to our service experience. We would like to make it up to you, and look forward to your next visit.