My visit at the Capital Cadillac was great, because my service specialist was courteous and efficient,Glenn had a Tech. ride with me to verify and confirm just where in my car the problem was.,With that the Tech's were able to correct the problem. While there I was given a loaner vehicle,to do my personal things. When my car was finishefd I was contacted by Glenn and I return to pickup my car. During the time there I was treated like Family by the Staff in service. Additionally: It is about 22 or 23 miles to my home the long drive was well worth it. Thanks again.
I just think the sales team were overall great they went above and beyond to make sure I got a beautiful car at a great price. And when I went in to have my car serviced I think that the overall service was very good also felt very comfortable waiting in the waiting area and that didn't have to wait all day they've done a great job and it got me out of there fast. I'd highly recommend Capital Cadillac to all of my friends and family
Problem with my CUECthat I brought my SRX in for is still occurring. It is obvious that no 'quality check' was done to be assured the repair was actually completed. So, now another trip for repair will be necessary to fix the same issue.
Gary, thank you for your comments. We are sorry to hear that your vehicle is still having issues. We'd love to continue to help find a solution, so please feel free to reach out to me when you have a moment. There is always room for improvement, so we appreciate your feedback. I hope to hear from you soon!
Doug Pierce, Service Manager, 770.952.2277
Thank you for submitting your comments, Wei. I am interested in learning more about your recent visit as we want to assure each and every customer leaves our dealership nothing less than 100% satisfied. Doug Pierce, Service Manager, 770.952.2277
We purchased used vehicle in Feb.I'm certain the interior and exterior condition of the vehicle were known but no one cared. My vist on Saturday was for oil change. I asked for inspection on scratches that appeared each time my car was washed. I was told a compound was used to cover up and if i could wait a detail to the car might remove them. My car was returned not detailed nor even washed though I was told a car wash was standard courtesy. Didnt happen to my car. No one cared. I called back for appointment was given Tues @ 10a. I arrived and was given a car rental from enterprise & told to return next day. I did and picked up my car. Received call on my way home from service dept stating I had a bill for detail. I refused to pay based on promise to take care of that didn't happen on Sat. Was even placed on hold to confirm no charge at time I called to make the appointment. When I was called by service dept I was made to feel I had done something wrong and further humiliated when He hung up on me but No one cares. I know
William, we appreciate your feedback and apologize for any miscommunication. We appreciate all our clients and want to make sure they are satisfied with every aspect of their service. If you have any further questions or concerns, please let me know directly so we can work together for a prompt resolution. Tony Dutton, Service Director, 770.953.1800