Thank you for your comments, Michael. We are glad to hear that you were happy with our service. Customer feedback is what helps our business grow and improve, so we appreciate you taking the time to tell us about your experience!
Glad we could help, Debbie! Thank you for taking the time to respond to our two question email survey. Our customers are very important to us and we truly appreciate your honest feedback. Let us know if there is anything else we can help you with.
Although I had a good experience with the sales department, I have had several problems with the service department. Most recently, I did not get follow up call when I need a part that has to be ordered. I had to call the service department to get a update on the ordered part. Also, I did not an estimate on a repair, so I was unpleasantly surprise when I got the bill. For a repair of the side marker lamp, it cost $450.28. I have had other problems. It's just that is the most recent. On a prior time, I though was getting a courtesy oil change because of the foil up on a repair on my hubs, I was told by the service agent that my oil change was free. Just to get a phone from the service guy that he make a mistake and did not charge me for the oil change. He did not wait for me to call him back, and within a 1/2 hour he charged my AMEX card because it was on file at the service department. What happened is that I originally scheduled a date with someone in the service to repair the hubs and took time off from work to have my hubs refinished just to be told, when brought the car in be serviced, just to be told that they don't repair hubs on that date.
Excellent service at repair shop. Collision shop needs improvement especially when someone takes the day off. Hard to coordinate rental car agreement when you can't get the collision shop to answer their phone to verify when job will be done.
Was very easy to get an appointment scheduled and the service rep was very helpful with my repairs. He suggested warranty covered replacement parts that I wouldn't have know I was eligible for. Have to come back due to a part not being in stock.
It took several weeks to have the repairs completed. The painting work that was done was not done well. It needs to be done over. Please have the service manager call me to discuss my experience as well as rescheduling a time when I can have the painting work redone. Thanks
Mr. Willis I am sorry that it took so long to fix your car. I am glad that we did get the repairs done and to hear that it runs perfect now. Good talking with you today and look forward to meeting with you next week so we can get the bodyshop to look at the paint issues that you would like repaired. Thanks Doug Pierce