Our mission is to earn our Customer’s loyalty by delivering sales and service experiences with high quality, excellent value, integrity and enthusiasm. We will function as a team, work ethically, and focus on meeting and striving to exceed the expectations of our Customers.
A vision statement is a written picture of the best we can be as an organization. It describes an organization in its ideal state and is future-oriented.
We will listen to our Customers and team members. We will ask questions (not assume) seeking to understand specific needs, desires, and expectations. We will seek to understand before we will seek to be understood.
We will work in an environment of mutual trust and respect. We will be caring and responsive to requests while being honest and timely, avoiding false expectations.
We will think in terms of exceeding Customer expectations while doing what is fair; i.e. striving to go the extra step that transforms Customer Satisfaction into Customer Enthusiasm.
We will make it happen. Speed is essential in creating a win-win culture for the Customer and Capital.
We will follow-up with the Customer to ensure that the Customer's expectations were met or exceeded.
We will seek to continually improve our skills and the quality of our products and services in the eyes of our Customer.
We will be proactive by anticipating the needs of our Customers and team members.
A value statement identifies a field of play in which an organization must operate to allow it to move quickly toward its vision.
Trust and Respect: Our greatest asset is our team members. Open and honest communication will build trust and allow the contribution of individual strengths to the improvement of the team.
Commitment: We are committed to being the best. There is no place for half-hearted efforts. We will choose measurable goals and work diligently to achieve them and celebrate our successes.
Supportive Environment: In our environment everyone, team members and Customers, are cared for, supported, and treated in a fair and reasonable manner.
Safety: Every effort will be made to ensure the safety of our Customers and team members. If an unsafe condition is noticed it is each and every team member's responsibility to see it is resolved.
Personal Responsibility: Team members take ownership of their actions. We accept the responsibility, accountability, and authority to overcome obstacles and reach beyond the best. We will work objectively to resolve issues quickly and completely. We will contribute to the solution.
A Family History of Capital Cadillac
When Elwyn Tomlinson founded Capital Automobile Company back in 1931, he had no way of knowing that he was launching a family business that would thrive for generations to come. What he did know was how very important customer service was, especially when selling high-end automobiles and he insisted that every customer would be treated like family. Over the next 80 years Capital Automobile Company evolved into Georgia’s largest Cadillac dealer, Capital Cadillac.
As you can imagine, over 80 years of family history is full of intriguing events, including a love story, family tragedy and success and growth beyond imagination. When Mr. Tomlinson died in 1964, his son, Elwyn C. Tomlinson became president of the company. Tragically, the young Tomlinson was killed in an automobile accident in 1977. At that time, Billy Bridges, the elder Tomlinson’s son-in-law took over the company. At 19 years of age, young Bridges, a freshman at Georgia Tech began his illustrious career in the automobile business when he worked at Capital as a car jockey. He fell in love with and married Tomlinson’s daughter, Kathryn, and the rest is history.
Through the decades, Capital Cadillac has served a who’s who of Atlanta political and social celebrities. Robert Woodruff, Bobby Jones, Ivan Allen, Maynard Jackson and even Evil Kneivel, along with thousands of other customer have enjoyed the superior customer service and incredible buying experience provided by Capital Cadillac.
Kathryn and Billy Bridges have five children and now have 12 grandchildren. All of them live in Atlanta. Their oldest son, William, joined the business in 1980, Elwyn a few years later and Walter in 1986. William Bridges has been the President of Capital Cadillac since 1998. After having run our Saturn Operations for the last 20 years, Elwyn moved back to Capital Cadillac in 2010 and is now our General Manager. Walter is the General Manager of our newest acquisition, Capital Buick GMC. Capital Cadillac employs 110 people and offer a vast selection of new and pre-owned Cadillacs, a Service, Parts, and Collision Center to maintain and repair these vehicles, plus a personalization department that offer both GM accessories, as well as those from Vogue and other independent accessory providers.