Customer Reviews

They were excellent, polite,friendly and paid attention to detail. Great experience.

Enrique was very attentive and kept me informed. He had a courtesy car waiting for me after 5 to accomodate my work schedule.

Everyone was very friendly and professional and made my car buying experience great!

very efficient, friendly, and professional

A 1 excellent

Outstanding Service!

Excellent service

Great. My service rep is always helpful and friendly. Someone left black smudges on the inside door handle. Looked like grease. Other than that, all good.

took me in at the last minute with a battery problem on a Friday afternoon. Bad battery replaced and on my way. Great job. Thanks

I was told by the advisor that my car had a salvage title. This information was incorrect as he didn’t even walk to the vehicle to verify my actual VIN, and also kept classifying my car as a CTS-V, when my car is a CTS Premium 3.6. I also had to wait nearly 5 days before they even knew what was the issue with my car, and never even offered me a courtesy car. When I picked it up, the ever so arrogant service manager nor the advisor would speak to me, rather pointed me in the direction of the cashier and sent me on my way. I will never be back here and will tell anyone I know to never trust this dealership with your business!

I had a flat tire and called the 800 number in my user manual. I was told the people coming to change the tire would arrive 1 & 1/2 to 2 hours later. I explained that I had a baby in the car and to please expedite. A man living close to the spot where I had pulled off the road offered to change my tire. I called and canceled the request to have your vendor come and change the tire.

Excellent customer service

Lee Sommers accommodated my on-line appointment although the service department was not taking any appointments after 3:30 pm.

As always very pleased with timely service. Quality over quantity seems to be the mission at Capital Cadillac.

This most recent interaction restored my faith and support in your dealership. We had a rocky interaction previously on another vehicle purchased however I was truly in a bind when I dropped my vehicle off afterhours in the evening because my battery was almost dead. I was out and barely got it started and my only thought was to get it to the dealership. I had an appointment scheduled for 2 days later for regular maintenance and it was a holiday to boot. I knew you guys would be busy as well as closing early. I did not expect to get a call from Lee S. saying they would have my vehicle ready in the next hour and that it was the battery and it was covered under warranty. I really didn't expect it to get looked at until after the holiday and honestly thought it would not be appreciated that I just dropped my vehicle off without speaking to anyone prior. Thank you so much Lee for handling the work on my vehicle in such a timely manner. I am truly thankful.

Our service rep. Jason Simmons is simply the best. He always takes great care of us!

My service rep. Jason Simmons always takes extremely GREAT care of us. He makes dealing with the service department a breeze!

Happy new year.

The only place I take my truck to be serviced.

First class service