Customer Reviews

Very disappointed in the follow up and communication. I dropped off my car Sat am. No one ever called that day to tell me how my car was progressing, if it would be completed that day, what the issue was with the tires, etc. I ended up calling late on Sat only to be told they would need to keep my car til Monday. No one called on Monday. I left a message for Shane at noon and never heard back. Called again late afternoon and he said he'd get back to me and never did. Finally called Tuesday am and was told I could come pick up the car. Biggest issues - no communication on timing and no communication on issues and cost. Always fun to be surprised with a $900+ bill. It's unfortunate, as I have probably spent well over $7000 in service with Capital Cadiallac the last 7 years.

Other than the long drive and terrible traffic. My experience was great. Enriq. my Ser/Rep and I had set up appointment previously because a part had to be ordered andwhen it arrived He called me and set up appointment once I arrived Enriq. met me and my Car went into shop . Jose was the Tech I believe, who we also conferred with on previous day, He got car and knew what was ordered and the process continued quickly after that.

My engine light was on. I called and the technician told me not to worry that it was probably the gas cap but to bring it in, He could have just told me over the phone to try a new gas cap. A GM gas cap cost $19.00. The bill was $114.00 to diagnose a new gas cap. My car was purchased at Capital Cadillac and is under warranty. :(

Took ATS in for recall issue. Also had engine malfunction light illuminated and thought it was related to previous recall issue with faulty valve. Charged $130 diagnostic fee to determine it needed computer upgrade. Seemed excessive as no labor was involved.. Drove down for recall issue 150 miles round trip sat over two hours and charged. No issues with Lee or service department just not happy with the diagnostic charge.

Your service rep Jason lied about a problem could not be repaired to my 2017 Escalade. I told Jason that I had a jerk when I first take off and that I needed to have an adjustment made to rectify the problem. Jason stated that ALL 2017 Escalades do this and it cannot be corrected. As my wife was picking up the vehicle Friday afternoon, Ricardo informed her that the problem could be corrected but we need to bring the vehicle back another day.I informed the service mgr. (Doug) about my encounter and I am bringing my vehicle back on Friday(June 22) to have the jerking action checked. Jason deliberately lied to me for no reason. I cannot believe anything he tells me at this point.

Very Professional!

I was able to get an oil change and tire rotation on a walk in basis

Fast and efficient, I was in and out in less than an hour.

I enjoy doing business with Jason Simmons and Capital Cadillac, I can depend on professionalism, research before decisions and before actions. This practice allows Capital Cadillac and I to move forward together into the solution. I am a happy Capital Cadillac customer

Enrique provided excellent service

Great

Great Team...

I used Cadillac Roadside Assistance and there has never been anything easier. I am so pleased with the service. I had the battery replaced in my VTS. I am a happy Cadillac VTS car owner!! I will buy again.

Enrique took great care of my 2011 CTS in my emergency situation and got me in to service quickly, checked the car over and put my mind at ease that there were no issues. Enrique explained all the tests the service tech performed. Enrique is a good man to have on your team.

The service agents took cause of all our needs

It was quick and easy.

Wonderful!

Great Service

Very friendly staff

All service and repairs were completed as promised! Jason Simmons made it an excellent experience at your service department.